Terms of service

DeviceChart is a hosted, multi-tenant application for tracking IT hardware assets (laptops, phones, servers, and similar equipment) and, separately, software subscriptions and licenses. It is not a directory service, an agent-based monitoring tool, or a network scanner — everything in your inventory is entered manually, imported from a CSV, or (for a future release) received by forwarding an email.

These terms are between you (an organization signing up for an account, referred to below as “you” or “your organization”) and DeviceChart. By creating an account or subscribing, you agree to them.

There is no time-limited trial. You can evaluate the full product at any time using the public interactive demo at /demo, which runs on sample data and never touches real customer accounts. When you’re ready, you create a paid account directly — no credit card is required to explore the demo, and no account silently expires after a trial period.

You’re responsible for the accuracy of the information your organization enters, for who you invite into your account, and for keeping login credentials confidential. Each person you invite is assigned a role (admin, manager, viewer, or auditor) that controls what they can see and do — you control who holds which role.

DeviceChart is sold as an annual subscription across two independent modules, Hardware and Software, each priced by how many assets or applications you track — not by number of users, and not by which features you use within a module. You can subscribe to either module alone or to both together (Complete) at a bundled rate.

Subscriptions renew annually unless canceled. Payment is processed by Stripe; by subscribing you also agree to Stripe’s standard billing terms as they apply to the checkout you complete. Prices are as displayed on our pricing page at the time of purchase or renewal.

If a payment fails or a subscription isn’t renewed, your organization’s account moves to read-only grace: your team can still view and export everything already in the system, but cannot create or edit records. We do not delete your data when a subscription lapses. Full read/write access resumes automatically once billing is resolved.

You own the data your organization puts into DeviceChart. You can export your asset inventory, software register, and audit log as CSV at any time your account has access to the app — including during read-only grace. If you close your account, we will provide an export on request and then delete your organization’s data within a reasonable period, except where we’re required to retain records by law.

Use DeviceChart only for legitimate IT asset and software-license tracking for your own organization. Don’t use it to store data you don’t have the right to store, attempt to access another organization’s data, disrupt the service, or resell access without a separate agreement with us.

We aim for high availability but don’t guarantee the service will be uninterrupted or error-free. Current operational status is published at /status. Support is provided by email at the address below.

To the maximum extent permitted by law, DeviceChart is provided “as is,” and we are not liable for indirect, incidental, or consequential damages arising from your use of the service. Nothing in these terms limits liability that cannot be limited under applicable law.

We may update these terms as the product changes. We’ll update the date at the top of this page when we do, and for material changes we’ll notify account admins by email.

Questions about these terms: support@devicechart.com.