Terms of service

DeviceChart is a hosted, multi-tenant application for tracking IT hardware assets (laptops, phones, servers, and similar equipment) and, separately, software subscriptions and licenses. It is not a directory service, an agent-based monitoring tool, or a network scanner — everything in your inventory is entered manually, imported from a CSV, or (for a future release) received by forwarding an email.

These terms are between you (an organization signing up for an account, referred to below as “you” or “your organization”) and DeviceChart. By creating an account or subscribing, you agree to them.

There is no time-limited trial. You can evaluate the full product at any time using the public interactive demo at /demo, which runs on sample data and never touches real customer accounts. When you’re ready, you create a paid account directly — no credit card is required to explore the demo, and no account silently expires after a trial period.

You’re responsible for the accuracy of the information your organization enters, for who you invite into your account, and for keeping login credentials confidential. Each person you invite is assigned a role (admin, manager, viewer, or auditor) that controls what they can see and do — you control who holds which role.

DeviceChart is sold as an annual subscription across two independent modules, Hardware and Software, each priced by how many assets or applications you track — not by number of users, and not by which features you use within a module. You can subscribe to either module alone or to both together (Complete) at a bundled rate.

Subscriptions renew annually unless canceled. Payment is processed by Stripe; by subscribing you also agree to Stripe’s standard billing terms as they apply to the checkout you complete. Prices are as displayed on our pricing page at the time of purchase or renewal.

If a payment fails or a subscription isn’t renewed, your organization’s account moves to read-only grace: your team can still view and export everything already in the system, but cannot create or edit records. We do not delete your data when a subscription lapses. Full read/write access resumes automatically once billing is resolved.

You own the data your organization puts into DeviceChart. You can export your asset inventory, software register, and audit log as CSV at any time your account has access to the app — including during read-only grace. If you close your account, we will provide an export on request and then delete your organization’s data within a reasonable period, except where we’re required to retain records by law.

Use DeviceChart only for legitimate IT asset and software-license tracking for your own organization. Don’t use it to store data you don’t have the right to store, attempt to access another organization’s data, disrupt the service, or resell access without a separate agreement with us.

Don’t reverse-engineer, decompile, or probe the service for security vulnerabilities outside a responsible disclosure. If you find a security issue, report it as described on our security page rather than testing it against real customer data.

DeviceChart — the software, its design, and the DeviceChart name and branding — is owned by us and licensed to you for use under these terms. Nothing here transfers ownership of it to you or gives you rights beyond using the service as intended. As stated in Section 5, the reverse is true of your data: you own it, and we don’t acquire any rights to it beyond what’s needed to run the service for you.

These terms remain in effect for as long as your organization holds an active subscription, renewing as described in Section 3. You can close your account at any time — Section 5 covers what happens to your data when you do.

We may suspend or terminate your access if your organization materially breaches these terms, including the acceptable-use rules in Section 6. Except where the violation is severe — for example, a security threat or illegal use — we’ll give you notice and a reasonable opportunity to fix it first. Sections that by their nature should survive termination — data export and deletion (Section 5), intellectual property (Section 7), indemnification (Section 9), and disclaimers and limitation of liability (Section 12) — continue to apply afterward.

You agree to defend and indemnify us against claims, damages, and expenses arising from the data your organization stores in DeviceChart, your use of the service in violation of these terms, or your violation of any law. We agree to defend and indemnify you against third-party claims that DeviceChart itself — excluding your data, your configuration of it, or your misuse of it — infringes that party’s intellectual property rights.

We aim for high availability but don’t guarantee the service will be uninterrupted or error-free. Current operational status is published at /status. Support is provided by email at the address below.

The service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement — we don’t promise the service will be error-free or uninterrupted (see Section 10).

To the maximum extent permitted by law: neither party is liable to the other for indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from these terms or use of the service; and our total liability for any claim will not exceed the amount you paid us for DeviceChart in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited under applicable law.

Assignment. You can’t assign or transfer these terms without our consent, except to a successor in a merger or sale of substantially all your business. We may assign these terms in connection with a merger, acquisition, or sale of our business, and will notify you if we do.

Severability. If any part of these terms is found unenforceable, the rest remains in effect.

No waiver. If we don’t enforce a term right away, that’s not a waiver of our right to enforce it later.

Force majeure. Neither party is liable for delay or failure caused by events outside its reasonable control.

Entire agreement. These terms, together with our privacy policy and any order form or agreement you’ve separately signed with us, are the entire agreement between us about the service and replace any earlier discussions or agreements on the same subject.

We may update these terms as the product changes. We’ll update the date at the top of this page when we do, and for material changes we’ll notify account admins by email.

Questions about these terms: support@devicechart.com.